Customer First Award for Excellence
Selma Chrysler Dodge Jeep Ram has received the Customer First Award for Excellence for 2018
Selma Chrysler Dodge Jeep Ram is a proud recipient of the FCA Customer First Award for Excellence.
Customer First award recipients represent our dealers who have achieved the highest level of customer experience in the 5 areas of Performance Measures, Process Validation, Employee Survey, Training Certification, and Faculty Certification.
- Performance Measures - Key measures of your process and people-performance.
- Process Validation - Core, essential dealership processes that drive customer experience.
- Facility Certification - Professional, clean and comfortable facilities.
- Employee Survey - Employee feedback to help build stronger teamwork and professionalism.
- Training Certification - Continuous learning and growth.
"We are extremely impressed with the accomplishments these dealerships have been able to achieve in a short amount of time," said Al Gardner, Head of Network Development, FCA - North America. "We gave our dealer body the challenge to join us in focusing on increasing our customer satisfaction, loyalty and service retention and through the core pillars of this initiative, these dealers have shown that it's achievable. These dealerships will be able to proudly differentiate themselves as elite stores by being winners of the inaugural Customer First Award For Excellence. "
The Big Picture
To create a more positive customer experience, and stronger relationships, the Customer First Award for Excellence process addresses five key pillars:
